Location: Colombo, Sri Lanka 📍
Company: Leading Digital Payment & Fintech Solutions Provider
We are seeking a proactive Client Relations & Operations Executive to join a dynamic team. In this multi-faceted role, you will act as a vital point of contact, ensuring a seamless experience for inbound customers and key institutional partners, including leading financial organizations and educational institutes.
🎯 Key Responsibilities:
- Administration & Coordination: Update and maintain internal compliance records, documentation, and policies. Coordinate closely with stakeholders regarding rate changes, payment updates, and service matters.
- Customer Support: Manage inquiries and resolutions for all stakeholders while maintaining high quality standards and adhering to SLAs for support tickets.
- Digital Engagement: Support marketing efforts and manage digital channels through active page moderation.
💼 What We Are Looking For:
- Experience: Minimum 1 year of experience in Administration, Customer Service, Client Relations, or a related field.
- Communication: Excellent communication skills in English. (Proficiency in Sinhala and/or Tamil is considered an added advantage) .
- Technical Skills: Proficiency in Microsoft Office applications and a basic understanding of social media marketing and content management.
- Attributes: Strong stakeholder management skills , attention to detail , and the ability to work independently in a multi-tasking environment.
