A fast-growing international organisation supporting UK property transactions is hiring an Account Manager to be the key point of contact throughout the conveyancing journey.
You will manage client needs from instruction to completion, ensuring smooth case progression, accurate updates, and a high standard of customer service across all stakeholders.
🔑 What you’ll do
• Act as the main client contact throughout property transactions
• Provide timely, clear updates to clients and stakeholders
• Monitor case progression and identify gaps or delays
• Ensure systems are accurately updated at all stages
• Coordinate with internal teams to progress stalled cases
• Handle complaints and resolve client issues professionally
• Identify opportunities to present relevant products/services based on client needs
• Support continuous process and service improvements
👤 What we’re looking for
✔ ✔ Minimum 1 year of experience in Client Servicing, Customer Service, or Relationship Management (preferred)
✔ Freshers are encouraged to apply
✔ Excellent communication skills
✔ BPO experience is an added advantageExperience in property, conveyancing, legal or real estate services is an advantage
⏰ Working Hours (UK Time On Site – Colombo)
April–October: 1:00 PM – 9:30 PM (SLT)
Nov–March: 2:00 PM – 10:30 PM (SLT)
🎯 What’s on offer
💼 Competitive salary (LKR) + incentives
🚗 Travel allowance
📈 Monthly performance bonuses
🌍 International exposure (UK property sector)
🚀 Strong career progression opportunities
